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HELP CENTER

Answers to the questions we get most — can't find yours? Contact us.

Accounts & Sign-in

How do I create a LYRAX account?

Click Register in the top navigation, sign up with your email and a password, or use Google / Discord sign-in. You will receive a verification email to activate the account.

I forgot my password — what now?

Use the "Forgot password" link on the sign-in page. We email you a secure reset link that is valid for a limited time.

Can I change my username or avatar?

Yes — open your Dashboard and edit your profile. Username changes may be limited to prevent impersonation during active tournaments.

Tournaments & Registration

How do I join a tournament?

Browse the Tournaments page, open a tournament with open registration, and click Register. Team tournaments ask you to register a team and invite players; solo tournaments register you directly.

Are tournaments free to enter?

Many are free. Paid tournaments clearly show an entry fee before you register, along with the prize pool and the organizer responsible for it.

Where do I see brackets and match schedules?

Each tournament page shows the bracket, match schedule, and live status once the organizer starts the tournament. Registered players also get notifications.

Teams & Organizations

What is the difference between a team and an organization?

An organization (clan) is a competitive group with a profile, members, and stats — it can run multiple teams. A team is a roster created for a specific game or tournament.

How do I register my organization?

Go to Organizations → Register, fill in your organization details, and submit. Listings are reviewed by admins before they appear publicly.

How do team invites work?

Team captains invite players by email or username. Invitees get an email and an in-app notification, and can accept or decline from their dashboard.

Gaming Cafes

How do I list my gaming cafe on LYRAX?

Sign in with a player account and use Gaming Cafes → Register Your Cafe. After admin approval, your cafe appears publicly and you can manage rates, bookings, and inventory in the Cafe Panel.

Can I book a seat at a cafe through LYRAX?

Yes — cafe pages that have booking enabled let you pick a station type and time slot. The cafe confirms your booking.

Events & Raffles

What are events on LYRAX?

Events bundle tournaments, meetups, LAN parties, and broadcasts under one banner — often with their own prize pools, sponsors, and raffles run by the organizer.

How do event raffles work?

Some events run raffles with live broadcast draws. Watch the event page when the raffle status shows live to follow the draw in real time.

Safety & Fair Play

How do I report cheating or abusive behavior?

Use the contact form with the subject "Report a problem", or open a support conversation from your dashboard. Reports are reviewed by platform admins; cheating leads to disqualification and possible bans.

How is my personal data protected?

We follow the Sri Lanka Personal Data Protection Act. See the Privacy Policy for what we collect and your rights, including data deletion requests.

Is LYRAX suitable for minors?

Accounts require users to be 16+ or have guardian consent. Individual tournaments may set their own age requirements.

Still need help?

Send us a message via the contact page — or, if you are signed in, open a live support conversation from your dashboard.

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Help Center & FAQ | LYRAX Gaming